Returns & Exchanges

At Flo & Frankie, we want you to love your purchase, which is why we offer easy returns for a refund or store credit within 14 days of delivery. All returned items must be in their original, unwashed condition with all tags attached to be eligible.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place your items in their original packaging, ensuring all labels and tags remain intact to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided shipping label to your parcel and drop it off at your nearest authorized postal service or courier point.

• 4.
  Quality Check & Refund

  Once our warehouse team receives and inspects your return, we will process your refund or store credit within 5-7 business days.